TrueSupport – Support Tickets System & Knowledge Base


TrueSupport, the net assist ticket system, Completely made for Support Tickets and Knowledge Bases. Utilizing this software consumer can register to portal and make assist request for his or her tickets. This software additionally present facility to go looking articles that added by admin, Which can assist your purchasers to know extra about your product or companies.

Stay Demo

attempt TrueSupport before you purchase

web site demo :

Buyer Login


username : [email protected]

password : [email protected]

Admin Login – Tremendous Admin


username : [email protected]

password : [email protected]

Admin Login – Support Supervisor


username : [email protected]

password : [email protected]

Admin Login – Support Agent


username : [email protected]

password : [email protected]


Utility Options

  • Construct with codeigniter framework.
  • Totally AJAX based mostly system.
  • Person-pleasant interface and interplay.
  • Neatly written and commented code.
  • Multilingual assist.
  • Nicely documented.

Design & Interface

  • Neat and clear design.
  • Construct with bootstrap CSS framework.
  • Totally responsive.
  • SCSS recordsdata included.
  • Person-pleasant admin interface with fashionable outlook.
  • Neat e mail template.

Authentication & Safety

  • Person login, forgot password and reset password choices.
  • Reset password hyperlink despatched to consumer e mail.
  • Person registration and activation.
  • Activation code will ship to consumer e mail.
  • Person dashboard.
  • Completely secured system (SQL injection, XSS, CSRF).
  • Person profile, change password and replace profile picture.

Knowledge Base

  • Listing of articles separated by classes.
  • Handle articles and classes.
  • Articles and classes place ordering by drag and drop.
  • Search solutions on search article in frontend.
  • Filter articles in admin facet.
  • Choice to vote articles in frontend.


  • Listing of FAQs separated by classes.
  • Handle FAQs and classes.
  • FAQs and classes place ordering by drag and drop.
  • Filter FAQs in admin facet.


  • Listing of tickets separated by classes.
  • Person can submit tickets.
  • Person can connect file with ticket.
  • Person can checklist and filter submitted tickets.
  • Person can view and reply for tickets.
  • Admin and Support Supervisor can assign tickets to Support Brokers.
  • Drag and drop choice for hold order of ticket classes.
  • Admin customers can reply to tickets based mostly on assigned tickets.
  • Choice to replace ticket standing.


  • Choice to handle customers to particular roles.
  • Possibility to dam/unblock customers to accessing web site.
  • Person based mostly permissions, which provides particular permission to admin customers reasonably than function based mostly permission.


  • Web site settings for updating web site associated info resembling identify, brand and extra.
  • Social media settings for updating social media hyperlinks.
  • search engine optimization settings for updating fundamental search engine optimization info.
  • Position based mostly permission for allocating permission to particular function.
  • App settings for fundamental app configuration.
  • E-mail settings and E-mail templates

Change log

Model 1.2 – 02/08/2020

-Bug Fixing and Enhancements
-E-mail Piping
-RTL Support

Model 1.1 – 12/04/2020

-Bug Fixing and Enhancements
-Added E-mail Settings
-Added E-mail Templates

Model 1.0 – 05/02/2020

-Preliminary Launch 

Leave a Reply

Your email address will not be published.